Customer Service for Building Staff

Presented by Mark Brousseau, Sandler Training

Building staff, as customer service providers, must be professional communicators. Our presenter Mark Brousseau will explore some keys to improving communication and establishing a trust relationship including:

Breaking Through Your Comfort Zone - exploring personal comfort zones and how to grow beyond them for a more fulfilling and rewarding contribution both personally and professionally;

Crafting Questions - how to use well-crafted questions to clarify customers’ thinking, and get to the right solutions more directly than passively answering questions;

Telephone & Email Communication - how to use these tools effectively to avoid disconnects between ourselves and the customer.

Don’t miss this chance to learn and network with your BOMA O&E colleagues!
Date: December 3, 2019
Location: 1801 Hollis Street Boardroom, Suite 1410
Time: Registration 11:45 am, Luncheon & Presentation 12:00 noon – 1:30 pm
Cost: $30.00 + HST (BOMA O&E member companies only)

To register please use the online form below, or download and complete a registration form.

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