Creating a Great Customer Experience for your Tenants
Presented by Nicole Cadek, Nova Scotia Power

Sponsored by

NS Power from web

Customer experience is the impression you leave with your customer, resulting in how they think of their experience, across every stage of their customer journey. Multiple touchpoints factor into the customer experience, and these touchpoints occur on a cross-functional basis. The two primary touchpoints that create the customer experience are people and product. For most building staff the questions are:

  • Is the building great?
  • Are the tenants delighted by the attention a staff person gives them to help solve their problem?

These are some general examples of what factors are at play when creating a great customer experience. Join us for a discussion of these and other factors that create a positive customer (tenant) experience.

Date: March 5, 2019
Location: NS Power Headquarters, 1223 Lower Water St.*
Meeting Room 1H-Biomass (check in with security upon arrival and they will direct you to the room).
Time: Registration 11:45 am, Luncheon & Presentation 12:00 noon – 1:30 pm
Cost: $30.00 + HST (BOMA O&E member companies only)

*Please note metered parking is available in the Cunard Lot to the north of the building.

To register please fill out the online registration form below and either proceed to the credit card payment portal or request an invoice in the comments box. You can also download a registration form.