Operations Manager at Mic Mac Mall

Position type: Salaried

Reporting to: General Manager, Mic Mac Mall

Main duties include

  • Perform daily inspections of buildings and land, ensuring the General Manager is kept updated on any discrepancies and the remedy;
  • Monitor, measure, coach and develop direct reports, ensure adherence to policies and procedures, provide recognition, evaluate and provide feedback on performance, address performance concerns and resolve problems;
  • Document and arrange for appropriate remedial work using the company purchasing/procurement guidelines;
  • Prepare and execute yearly expense budgets, including recoveries;
  • In collaboration with procurement negotiate and manage all service contracts;
  • Oversee the budgeting and management of all operations contracts;
  • Liaise with corporate and on-site 3rd party key contractors (security and maintenance);
  • Develop and manage Major Capital Expenditures program;
  • Prepare monthly forecast, variance reports and complete year end expense accruals;
  • Maintain and monitor budget control books, including controlling the purchasing of supplies;
  • Develop and manage energy management program;
  • Manage, oversee and approve all utilities expenses;
  • Contribute to all areas of risk management including management of fire and life safety systems;
  • Develop and manage all aspects of sustainability, including recycling program, organic waste and diversion targets set for the property;
  • Identify improvements to the environmental and sustainability program including benefit analysis, costing, potential rebates and budget requirements;
  • Prepare purchase orders and get competitive quotes when required pursuant to the purchasing guidelines;
  • Lead their team in providing the highest levels of service to all customers with whom they interact, whether internal or external, with the goal of continuously improving the customer experience;
  • Champion programs for increasing employment engagement, communications and people development;
  • Oversee and monitor customer service levels provided and implements continuous service improvements;
  • Implements improved operational processes that enhance capabilities to meet/exceed service standards;
  • Ensures organizational adherence and accountability to standard operating procedures;
  • Oversee all health and safety requirements;
  • Manage tenant construction together with the Tenant Coordination group.

Key requirements

  • Excellent people leadership abilities and a dedication to continuous improvement;
  • Approachable, positive demeanor with a hands-on and team-oriented work style;
  • Post-secondary education is required, ideally in mechanical/civil engineering. Courses in building services, the technical trades or equivalent work experience will also be considered;
  • Minimum 5 years supervisory experience in Operations or Facilities Management;
  • Facilities Management Administrator (FMA) designation is an asset;
  • Ability to apply successful initiatives utilising up-to-date industry technologies;
  • Proven analytical and problem-solving skills. Ability to quickly understand and identify issues and propose solutions;
  • Proven ability to effectively prioritize work flow to ensure deadlines are met in a fast-paced environment. Able to adapt to shifting priorities;
  • Takes initiative, is proactive in their work, and results-oriented;
  • Ability to manage and adapt to change;
  • Extensive experience working with budgets and understanding financial statements;
  • Solid contract management experience and computer skills (Excel, Word, JDE and some database exposure);
  • Knowledge of LEED and BOMA standards, and an environmental focus;
  • Must be a resourceful team player, with a strong commitment to customer service and the ability to effectively balance numerous priorities;
  • Strong communication and presentation skills with the ability to communicate proficiently in the English language (verbal and written).

If you are interested in this challenge, please submit your resume online at: https://trr.tbe.taleo.net/trr01/ats/careers/v2/viewRequisition?org=IVANCAMB3&cws=37&rid=4975